Call-based public transport - Vukikyyti

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The demand-responsive service, commonly known as Vukikyyti, is a new on-demand transport service in Uusikaupunki's public transport system, Vuki. The routes for the service are created based on customer bookings, combining passengers heading in the same direction into shared routes. The ride schedule is provided as a flexible time window (15 minutes).

You can place an order either by phone or through the online service.

Order a Demand-Responsive Ride by Phone

Call the customer service number at 02 274 0324 (local/mobile rates apply) Monday to Friday between 9:00 AM and 2:00 PM. Bookings should ideally be made at least one day in advance and no earlier than five days before your trip.

Order a Demand-Responsive Ride via the Online Booking Service

Operating Hours

Weekdays, Monday to Friday, 8:15 AM – 2:00 PM on school days.

The service does not operate during:

June 3 – August 8, 2024 (summer break)
October 14 – October 20, 2024 (autumn break)
December 6, 2024 (Independence Day)
December 21, 2024 – January 6, 2025 (Christmas break)

Pricing and Payment

The fare for the demand-responsive ride is the same as other public transport in Uusikaupunki.

Adults: €3
Children aged 7–11: €1.50
Children under 7 travel free when accompanied by an adult, but a seat must still be reserved.

Payment is made in the vehicle, either in cash or using common payment cards. Seutu+ season tickets that include the Uusikaupunki area are also accepted as a payment method.

Fleet

The vehicles used are primarily minibuses with 15 and 19 seats.

Service Area

The service operates in the Uusikaupunki urban area, including the city center and nearby residential areas.

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Booking Instructions

The demand-responsive ride is booked based on addresses within the service area, and pick-up takes place at the nearest designated pick-up point, known as a neighborhood stop. The location of the stop will be provided when you book. The stop may not be marked physically, and passengers may need to walk a short distance, such as to a nearby street corner. The network of neighborhood stops covers the entire service area, with over 100 stops available.

The service operates with two minibuses. Wheelchair spaces are not available, but the vehicles can accommodate foldable walkers and strollers. Be sure to mention any mobility aids when booking your ride!

If you need to cancel, please do so well in advance to make the vehicles available for others.

By Phone

The customer service representative will provide the earliest possible pick-up time. Be prepared to wait for up to 15 minutes for your ride. If you need to ensure a specific arrival time, book well in advance and indicate the time you need to reach your destination (e.g., the bus station or a doctor's appointment).

Through the Online Booking Platform

When using the online booking service for the first time, registration is required, including providing your email address and phone number. The platform is for booking only; payment is made when boarding the vehicle.

You can specify either your desired departure time or arrival time when booking. The system will suggest the best options based on your input. Enter the address of your starting location, and the platform will suggest three nearby stops—choose the most suitable one. Repeat the process for your destination. Make sure to reserve a seat for children as well.

Currently, the system allows booking for a maximum of two passengers per reservation. This limitation will be updated in the future. In the "Additional Information" field, you can note details such as traveling with a stroller.

Click the "Save" button to receive a list of suitable and available vehicles. Confirm your choice by clicking "Save" again.

When booking online, you can do so well in advance of your trip. You can also check your booked trips and cancel reservations directly within the platform.

Service Organization

The service is provided by the City of Uusikaupunki.
Uusikaupunki's public transport is operated by LS-Liikennelinjat Oy, which also manages the phone-based customer service.
The online booking and routing system for the demand-responsive service is supplied by Vinka Oy.